Hosted VoIP Telephone System

bespoke, flexible and scaleable,

to your business needs

If you are looking for a new hosted telephone system, then we have a solution that is not only user friendly, includes all the features you need without additional bolton charges and can be provided for a tailored price to match your company budget.
We offer full access to our technical support help-desk which operates rapid response service levels.  Queries can also be easily escalated via our instant chat service available right from the JD VoIP portal. 
We provide a comprehensive provisioning and configuration service for all PBX administration tasks.  The help-desk can also be used for ad-hoc remote training sessions and for time sensitive deployments and escalations.   Included in all the above is a 24/7 Network Operation Centre monitoring package to ensure your system uptime is maximised.

hosted solutions built for your business

The Portal

Your own company branded portal is intuitive, flexible and very user friendly.  From here you have the ability to really control your hosted system, you can setup, block, divert, cancel users and can even listen to the inbound or outbound calls if needed. 
You can upload new mp3 audio files if you wish to have different messages for different seasons or you have some new promotions you would like callers placed on hold to listen to.  The JD portal really does give you full access to all your needs of a true future proofed VoIP Hosted PBX.

Business Class Features

 

Music on Hold

All calls placed on hold will play music or audio information instead of dead air.

Call Recording

Inbound and Outbound.  “Your call may be monitored for quality assurance”.  Sound familiar?

IVR Auto Attendant

Having an automated solution directs the caller to the relevant person or department, quickly and efficiently.

Queues

Control your callers to be answered by certain staff before others. Even announce a custom message to your callers.

Hours of Operation

Control when your phones ring your office, forward, or go to voicemail. Easily configured to Date & Time.

Extension Transfer

Quickly and easily call and call-transfer to any phone, in the office or to a remote device using the soft phone App.

Soft Phone App

Connect your PC, Laptop, Android or iOS using our unique App, take your office with you where ever you go!

Call Reports

Get stats on user performance or call centre information, combine with our Wallboard solution to become even more efficient.

Digital Call Forwarding

Never miss an important call again. Forward your extension or office to unlimited destinations, all by the press of a button.

Music on Hold

Audio Branding

Advertise on Hold

Music on hold/Info on hold is a simple way to connect with your target audience.  Customers placed on hold, will hear key business information, instead of irritating beeps or worse still – silence!  Delivered to a captive audience, using your chosen combination of voice and music.  Your bespoke music on hold marketing message, turns dead air time, into a sales opportunities.

Devices

Our platform is very versatile when it comes to provisioning VoIP applications and hardware. There is a fully comprehensive list of hard phones supported by the platform.  We recommend Yealink devices for their service, price point, usability and consumer support.

Yealink T19p

Entry Level Handset

Yealink T41s

Mid Point Handset

Yealink T46s

High End Gb Handset

Yealink T49g

Premium Gb Handset

Yealink CP960

Conference Unit

Yealink W56p

DECT Cordless Handset

JD VoIP Security

Our key security partner is Amazon.  You can find all the information for AWS security here:

https://aws.amazon.com/security/

AWS data centres cannot be physically accessed by the public.  We use SSL certificates for all front-end access and the costings of this are included in your plan as standard.  (This is standard industry practice).  We only use URL based routing for the platform to avoid hackers and fraudsters breaking in.  We have a live time fraud detection system in place on our SIP carrier with safety bars in place to ensure client protection.  All data and call recordings are stored on encrypted drives within the AWS platform.  Additionally, backups are stored within a UK FAST data centre in Manchester on encrypted Barracuda hardware.  Any user provisioning / account provisioning will be encrypted and sent in separate emails.  A random password generator is used and will require at least 8 characters / 2 symbols / at least one capital letter.  Security modules are part of the standard training package provided with the platform.