VoIP

JD VoIP Telephone Solutions

bespoke, flexible and scaleable to your business needs

The JD VOIP solution is based on Freeswitch architecture.  A fully managed solution hosted on Amazon Web Services with dedicated support. 

We offer full access to our technical support help-desk which operates rapid response service levels.  Queries can also be easily escalated via our instant chat service available right from the JD VoIP portal.  Additionally, a hotline number can be offered for a dedicated service for urgent enquiries.

We provide a comprehensive provisioning and configuration service for all PBX administration tasks.  The help-desk can also be used for ad-hoc remote training sessions and for time sensitive deployments and escalations.

Included in all the above is a 24/7 Network Operation Centre monitoring package to ensure your system uptime is maximised.

A VoIP solution built for your business

Business Class Features

 

Music on Hold

All calls placed on hold will play music instead of dead air. You can even customise it to play your own selection!

Call Recording

Inbound and Outbound.  “Your call may be monitored for quality assurance”.  Sound familiar?

IVR Auto Attendant

Having an automated solution directs the caller to the relevant person or department, quickly and efficiently.

Queues

Control your callers to be answered by certain staff before others. Even announce a custom message to your callers.

Hours of Operation

Control when your phones ring your office, forward, or go to voicemail. Easily configured to Date & Time.

Extension Transfer

Quickly and easily call and call-transfer to any phone, in the office or to a remote device using the soft phone App.

Soft Phone App

Connect your PC, Laptop, Android or iOS using our unique App, take your office with you where ever you go!

Call Reports

Get stats on user performance or call centre information, combine with our Wallboard solution to become even more efficient.

Digital Call Forwarding

Never miss an important call again. Forward your extension or office to unlimited destinations, all by the press of a button.

At JDNetworks, we believe long lasting relationships with our customers are key to mutual success.

Reviewing many off the shelf VoIP solutions we realised that ‘one size fits all’ was very apparent and not the best option for most businesses, so we choose to partner with a developer to offer a unique solution which can be built in the way your business needs it and at a price to match.

We can offer a total package which includes the very best Internet Connectivity, a wide choice of devices, site survey along with full installation and training, not to forget our solution is fully maintained for the life of the contract.

If you already have compatible VoIP handsets we can remotely flash them with our software, so we can get you operational with our services in no time at all.

New handsets we deploy fully programmed so these can be simply plugged into your existing network without the need for additional on site programming or engineering visits.

Our soft-phone app connects your desktop extension with your laptop, Android or iOS Smartphone.  Make and receive calls on your device anywhere in the world as an extension of the office VoIP phone system.

The Portal

You will have access to the JDNetworks secure portal, where you will see call profiles, make changes to groups, view call reports and listen to call recordings for internal, inbound and outbound calls.  The portal offers a vast amount of information which assists your business making decisions on how the system should be changed to best suit your business needs.

Fully maintained for the life of the contract

Devices

Our platform is very versatile when it comes to provisioning VoIP applications and hardware. There is a fully comprehensive list of hard phones supported by the platform.  We recommend Yealink devices for their service, price point, usability and consumer support.

Yealink T19p

Entry Level Handset

Yealink T41s

Mid Point Handset

Yealink T46s

High End Gb Handset

Yealink T49g

Premium Gb Handset

Yealink CP960

Conference Unit

Yealink W56p

DECT Cordless Handset

Compatible Devices

In addition to Yealink, we can support and supply from the following manufacturers

AAstra • Linksys • Atcomm • Mitel • Cisco • Panasonic • Polycom • Yealink • Grandstream

JD VoIP Security

Our key security partner is Amazon.  You can find all the information for AWS security here:

https://aws.amazon.com/security/

AWS data centres cannot be physically accessed by the public.  We use SSL certificates for all front-end access and the costings of this are included in your plan as standard.  (This is standard industry practice).  We only use URL based routing for the platform to avoid hackers and fraudsters breaking in.  We have a live time fraud detection system in place on our SIP carrier with safety bars in place to ensure client protection.  All data and call recordings are stored on encrypted drives within the AWS platform.  Additionally, backups are stored within a UK FAST data centre in Manchester on encrypted Barracuda hardware.  Any user provisioning / account provisioning will be encrypted and sent in separate emails.  A random password generator is used and will require at least 8 characters / 2 symbols / at least one capital letter.  Security modules are part of the standard training package provided with the platform.