Terms of Business
Introduction and definitions
1.1 The Customer (as defined in clause 1.2 below) understands that in order to receive the Equipment/Services (as defined in clause 1.2 below) and the Airtime Services (as defined in clause 1.2 below) it is required to enter into two separate Agreements.
1.1.1 This Agreement with JDNetworks Ltd which governs the supply of the Equipment and/or services from JDNetworks Ltd to the Customer; and
1.1.2 The Airtime Agreement (as defined in clause 1.2 below) with the relevant network/service provider.
1.2 In this Agreement, the following words and expressions shall have the following meanings set out below:
“Airtime Agreement” means the Agreement which governs the provision of Airtime Services from the relevant network/service provider;
“Airtime Services” means Cellular Mobile Telecommunications airtime and network capacity procured from a network/service provider;
“JDNetworks Ltd” means JDNetworks Limited a company registered in England and Wales (Co. Registration Number 4816259) whose registered office is at 10a Town Street, Farlsey, Leeds, West Yorkshire, LS28 5LD
“Connection” means the Connection of an end user to a network or service provider such that the end user is capable of accessing and utilising the Airtime Services;
“Customer” means the person ordering the Equipment/Services and/or Airtime Services whose full details are set out on the order received;
“Downward Migration” means in respect of a Connection, the transfer (at the request of the Customer) from one tariff provided by the network/service provider (the Old Tariff) to another tariff provided by that same network/service provider (the New Tariff) which results in the Customer being charged a lower monthly line rental under the New Tariff than it was being charged under the Old Tariff and the phrase Downward Migrated shall be construed accordingly;
“Equipment” means Mobile Telecommunication handsets and other associated Equipment;
“Minimum Term” means the minimum period of time which the Customer has agreed to maintain Connection(s) under the Airtime Agreement;
“Monthly Subsidy Amount” means the amount which is derived by dividing the Subsidy payable for a Connection by the number of months in the Minimum Term applicable to that Connection;
“Service” means any Services ordered by the Customer and provided by JDNetworks Ltd; and
“Subsidy” means the sum payable by JDNetworks Ltd to the Customer as is determined by JDNetworks Ltd in its sole discretion, taking into consideration the number of Connections which the Customer is taking out and the applicable tariffs and the Minimum Term which the Customer is prepared to enter into.
“Customer Order” means the official order placed by the customer for the Equipment or services required and received by JDNetworks Ltd by either hard copy or email version
“Applicable Laws” means any other law or regulation that may apply to the processing of Personal Data;
“Appointed Agent” means any auditor or third party, formally appointed by the Data Controller to perform a range of tasks associated with the validation of the performance of the Data Processor.
“Confidential Information” means all confidential information imparted by [the buyer] to Processor during the term of this Contract or coming into existence because of Processors obligations hereunder which is either marked as confidential or which ought reasonably be regarded as confidential;
“Contract” means this Contract;
“Controller Data” means all data processed by the Data Processor on behalf of the Data Controller under the terms of this data processing contract.
“Data Controller” means “controller” as defined in Article 4 (7) of the GDPR;
“Data Processor” means “processor” as defined in Article 4 (8) of the GDPR;
“Data Subject” means “data subject” as defined in Article 4 (1) of the GDPR;
“GDPR” means the General Data Protection Regulation Directive 2016/679;
“Personal Data” means “personal data” as defined by Article 4 (1) of the GDPR and which is processed by Processor on behalf of Controller;
“Party” or “Parties” means a party or the parties to this Contract;
“Services” description as defined in section 1.1 below;
“Data Subject Rights Request” means a request under Chapter 3 of GDPR which relates to the processing of Personal Data by Processor on behalf of Controller; and
“Third Party” means a party which is not Controller, Processor or the Data Subject to whom the Personal Data relates.
“Material” shall mean the materials, in whatever form, used by the Service Provider to provide the Services and the products, systems, programs or processes, in whatever form, produced by the Service Provider pursuant to this Agreement.
Unless other terms and conditions are expressly accepted by JDNetworks Ltd by means of a specific written amendment signed by a Director of JDNetworks Ltd, the supply of Equipment and or the provision of Services will be on the terms and conditions set out in this Agreement to the exclusion of any other terms and conditions whether or not the same are endorsed upon, delivered with or referred to in any purchase order or other document delivered or sent by the Customer to JDNetworks Ltd.
Supply of customer equipment
3.1 In consideration of the Customer entering into the Airtime Agreement, JDNetworks Ltd undertakes to supply to the Customer such Equipment/Services as is ordered from time to time by the Customer.
3.2 JDNetworks Ltd shall use its reasonable endeavours to deliver the Equipment on the date agreed by the parties but the Customer acknowledges that time shall not be of the essence.
3.3 Notwithstanding delivery and acceptance of the Equipment to the Customer, title to the same will not pass to the Customer (but will be retained by JDNetworks Ltd) until the earlier of either (i) the expiry of the Minimum Term or (ii) the date on which all undisputed invoices relating to the same (including VAT) have been paid in full to JDNetworks Ltd.
3.4 The risk in the Equipment will pass to the Customer upon delivery and the Customer will be liable for any loss or damage of the same as and from the time when the Equipment is delivered to the address notified by the Customer.
3.5 The Customer undertakes to notify JDNetworks Ltd as to any alleged defect, shortage or discrepancy in any Equipment within 3 days of delivery of the Equipment to the Customer. In the event that the Customer fails to notify JDNetworks Ltd within this period then the Customer will be deemed to have accepted the Equipment and JDNetworks Ltd shall have no liability to the Customer whatsoever in respect of such Equipment.
3.6 All equipment to remain the property of JDNetworks Ltd until the full contract term is served. JDNetworks Ltd reserves the right to invoice the original purchase price of any equipment that is damaged, faulty or not returned, if the customer does not serve the minimum term as dictated upon the contract.
Provision of services
4.1 JDNetworks Ltd shall use its reasonable endeavours to provide the Services on the dates agreed by the parties.
Charges and payment
5.1 The Customer hereby agrees to pay JDNetworks Ltd for each item of Equipment and any Services ordered by and provided to the Customer within 30 days from the date of a JDNetworks Ltd invoice.
5.2 Interest at an annual rate of 5% above Barclays Bank Plc base rate from time to time will accrue daily and be calculated on a daily basis on overdue accounts from the due date until payment.
Payment and reclamation of subsidies
6.1 Subject to the remaining provisions of this Clause 6, JDNetworks Ltd may, acting in its sole discretion, provide the Customer with a Subsidy as a result of the Customer entering into the Airtime Agreement with the network/service provider. All subsidy payments are calculated upon a committed spend dictated on the customer order or Airtime Agreement.
6.2 In the event that JDNetworks Ltd does provide the Customer with a Subsidy, this may be provided to the Customer, at the sole discretion of JDNetworks Ltd, using the following methods set out below or any combination of them:
6.2.1 Deducting this from the value of the Equipment or the Services which the Customer orders from JDNetworks Ltd; or
6.2.2 The payment of monies (representing the amount of the Subsidy) to the Customer and such monies shall be paid to the Customer in full after the expiry of 3 months from the Connection date.
6.2.3 Using such amount to discharge any termination charges levied upon the Customer by the relevant network/service provider for terminating their previous Airtime Agreement subject to JDNetworks Ltd being provided with a copy of the relevant invoice from such network/service provider.
6.3 Any Subsidy (or instalment payment of a Subsidy) payable by JDNetworks Ltd pursuant to the clause 6.2 shall be payable by JDNetworks Ltd within 30 days from the date that the Customer presents an invoice to JDNetworks Ltd (save that no invoice shall be necessary where the Subsidy is being deducted from price of Equipment/Services ordered by the Customer pursuant to clause 6.2.1) provided that:
6.3.2 at all times the Connection is still active on the relevant payment date that the Subsidy (or instalment payment of the Subsidy) is due;
6.3.3 Where the invoice is payable in instalments or after a prescribed period of time the appropriate trigger date has passed;
6.3.4 The invoice has been raised in accordance with the provisions of this Agreement; and
6.3.5 Where the:
(a) invoice for termination charges pursuant to clause 6.2.3 this amount is invoiced within 3 months from the Connection date; and/or
(b) Invoice is for the payment of monies pursuant to clause 6.2.2, this amount is invoiced by the Customer in the period within 6 months of the Connection Date. ; and/or
(c) amount claimed is being deducted from the price of Equipment/Services ordered by the Customer pursuant to Clause 6.2.1, this amount is claimed by the Customer in the period within 6 months of Connection; and in the event that the Customer fails to invoice/claim the Subsidy within the timescales set out in clause 6.3.5 (a) to (c) (inclusive) then the Customer’s right to the Subsidy shall cease. For the avoidance of doubt, the Date Payable for all subsidies shall be assumed to be 3 months from date of Connection, unless stated otherwise on the Purchase Order Form.
6.4 The Customer acknowledges that;
6.4.1 The payment of Subsidy is conditional upon:
(a) The Customer maintaining each Connection for the Minimum Term; and
(b) The Customer not Downward Migrating any Connection during the Minimum Term; and
(c) Such other conditions as are notified to the Customer from time to time by JDNetworks Ltd.
(d) All subsidies/monetary offers made to you (the customer) are subject to a committed minimum spend level indicated on the customer order or airtime agreement. The minimum spend level will be calculated to include fixed charges (line rental) plus any estimated regular non inclusive charges, this may include (but is not limited to) out of bundle charges, international calls, roamed calls and data. Failure to achieve this minimum spend level over the full duration of the contract will render you (the customer) liable for repayment in full of any subsidies paid or offered.
6.4.2 JDNetworks Ltd will provide the Subsidy prior to the satisfaction of the conditions set out in clause 6.4.1 and hence the need for clause 6.5.
6.5 JDNetworks Ltd shall be entitled to reclaim from the Customer the Subsidy (or such proportion of the Subsidy) already paid to the Customer (or withhold such amount from any Subsidy or instalment of a Subsidy to be paid to the Customer) in the event that;
6.5.1 A Connection is for whatever reason disconnected prior to the expiry of the Minimum Term; or
6.5.2 A Connection is for whatever reason downwardly Migrated during the Minimum Term; or
6.5.3 The relevant network/service provider (for whatever reason) reclaims or withholds in full or in part from JDNetworks Ltd any of the Connection commission paid to JDNetworks Ltd UK by the network/service provider in respect of that Connection; and the proportion of the Subsidy that JDNetworks Ltd shall be entitled to reclaim from the Customer shall be the Monthly Subsidy amount for each month (and such pro rata amount for each incomplete month) of the balance of the Minimum Term which is unexpired at the date of disconnection or the Downward Migration.
6.6 Any such sum reclaimed (or withheld) pursuant to clause 6 shall be invoiced to the Customer and such sum shall be payable (unless withheld) within 30 days of the date JDNetworks Ltd invoice.
6.7 Early termination of the contract will incur a £125.00 termination charge per connection and such sum shall be payable within 5 days of the date JDNetworks Ltd invoice. This clause is enforced if for whatsoever reason the contract is not fullfilled before the minimum period agrement has completed in full.
6.8 JDNetworks Ltd reserves the right to charge an administration charge of £15.00 per connection for any mobile numbers cancelled, migrated or disconnected from JDNetworks before or after the minimum term agreement has been completed. This is over and above the £125.00 early disconnection penalty.
7.1 The Customer acknowledges that JDNetworks Ltd is not the manufacturer of the Equipment, and accordingly, that the warranty given by JDNetworks Ltd limited as follows. If any Equipment is proved to the reasonable satisfaction of JDNetworks Ltd to be defective in material or workmanship then;
7.1.1 If the Equipment is returned to JDNetworks Ltd within 14 days of the date of their delivery, then JDNetworks Ltd will at its option (a) repair the Equipment (b) replace the Equipment (c) substitute substantially equivalent goods or (d) credit the Customer in respect of any such Equipment. For the avoidance of doubt, where JDNetworks Ltd replaces Equipment or provides substitute goods, the original Equipment returned by the Customer will belong to JDNetworks Ltd;
(a) The Equipment has been altered in any way whatsoever or has been subjected to misuse or unauthorised repair; or
(b) The Equipment has been improperly installed or connected (unless JDNetworks Ltd carried out such installation and Connection); or
(c) The Customer failed to observe any maintenance requirements relating to the Equipment; or
(d) The Equipment has been expressly sold on a no warranty basis or in respect of any promotional items supplied from time to time with or in Connection with the Equipment.
7.2 Save as provided in this Agreement, JDNetworks Ltd hereby excludes all conditions, warranties and stipulations express or implied, statutory, customary or otherwise which but for such exclusion would or might subsist in favour of the Customer.
Limitation of liability
8.1 JDNetworks Ltd’s UK liability for loss or damage of any kind whatsoever (however such liability arises and whether in contract, tort, for breach of statutory duty or otherwise) under or in connection with:-
(a) This Agreement and/or
(b) Any matter collateral to this Agreement and/or
(c) in respect of any representation or misrepresentations (other than a fraudulent misrepresentation) made by or on behalf of JDNetworks Ltd; shall in no circumstances exceed the sum paid by the Customer to JDNetworks Ltd in respect of the Equipment or Services with which such liability arises provided that nothing in this clause shall limit or exclude liability for death or personal injury arising from JDNetworks Ltd’s negligence.
8.2 Save as otherwise provided, JDNetworks Ltd will be under no liability under this Agreement for any personal injury, death, loss or damage of any kind whatsoever (other than death or personal injury resulting from JDNetworks Ltd negligence) whether consequential or otherwise including but not limited to loss of profits, pure economic loss, loss of business and depletion or goodwill.
8.3 Save for death or personal injury resulting from JDNetworks Ltd negligence, JDNetworks Ltd shall not be liable to the Customer for any loss as a result of electromagnetic frequencies or any similar result from use of the Equipment.
9.1 JDNetworks Ltd will be entitled to assign, sub-contract or sublet this Agreement or any part thereof. The Customer shall not be permitted to assign or sublet this Agreement or any part thereof without the written consent of JDNetworks Ltd.
9.2 Any demand, notice or communication shall be deemed to have been duly served:-
9.2.1 If delivered by hand, when left at the proper address for service
9.2.2 if given or made by prepaid first class post, 48 hours after being posted (excluding Saturdays, Sundays and Public Holidays)
9.2.3 if given or made by fax at the time of transmission subject to receipt of the appropriate clear transmission report provided that where in the case of delivery by hand or transmission by fax, such delivery
or transmission occurs either after 4.00pm on a Business day or on a day other than a Business day service shall be deemed to occur at 10.00am on the next following Business day (such times being local time at the address of the recipient). For the purpose of this clause a Business Day is a day when the banks in the location of the recipient are open for a full range of banking transactions. Any demand, notice or Communication shall be made in writing or by fax addressed to the recipient at its registered office or its address stated in this Agreement (or such other address or fax number as may be notified in writing from time to time).
9.3 No variation to this Agreement may be made unless set out in writing and signed by a director of JDNetworks Ltd.
9.4 This Agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.
Alternative dispute resolution
10.0 The parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.
10.1 Either party may commence the mediation process by providing to the other party written notice, setting forth the subject of the dispute, claim or controversy and the relief requested. Within ten (10) days after the receipt of the foregoing notice, the other party shall deliver a written response to the initiating party’s notice.
10.2 The parties further acknowledge and agree that mediation proceedings are settlement negotiations, and that, to the extent allowed by applicable law, all offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties or their agents shall be confidential and inadmissible in any arbitration or other legal proceeding involving the parties; provided, however, that evidence which is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.
10.3 The provisions of this section may be enforced by any Court of competent jurisdiction, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including reasonable attorneys’ fees, to be paid by the party against whom enforcement is ordered.
11.1 Neither Party will use, copy, adapt, alter or part with possession of any information of the other which is disclosed or otherwise comes into its possession under or in relation to this Agreement and which is of a confidential nature. This obligation will not apply to information which the recipient can prove was in its possession at the date it was received or obtained or which the recipient obtains from some other person with good legal title to it or which is in or comes into the public domain otherwise than through the default or negligence of the recipient or which is independently developed by or for the recipient. Breaches to by processor are reported under procedure detailed under clause 2.9. When processing data JD Networks takes appropriate technical and organisation measures to ensure data is processed securely from leaving the customer site to arriving at our own.
11.2 Breach Identification and Notification
Under the context of this contract a Data Breach is defined as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed”
JD Networks will ensure that there are sufficient checks being made on processing activities to ensure that data is being protected at all time.
JD Networks will without undue delay inform Data Subject if the former becomes aware of an incident which under the definition of constitutes a data breach. This communication will be made to the contact and be classed as “Initial Notification”.
The controller will be responsible for informing the Local Supervisory Authority as requires by law. This notification will be made no later than 72 hours from the “Initial Notification’ as per Article 33 GDPR.
JD Networks must inform Controller within 24 hours of Initial Notification the following details where possible; natural of personal breach including categories and approximate number of data subjects concerned, names and contact details of the Data Protection Office or other contact point, likely consequences of personal data breach and any measures taken or proposed to be taken to mitigate the adverse effects of the data breach. Where it is not
possible to provide this information in full within 24 hours, a clearly articulated plan of activities and timelines for obtaining any missing information should be submitted to Controller within the 24-hour window.
JD Networks will support the Controller or Controllers appointed agent, in the investigation of any data breach incident unless such activities contravene legal or contractual obligations already in place. In such situations, a written explanation supporting the Processors position is required.
Notices and Data Protection Officer
13.1 Any notice under or in connection with this Contract shall be in writing (but not by fax, e-mail or similar means) and shall be delivered personally to the data protection officer below, or sent by courier or by recorded or registered mail to the processor.
13.2 Customer Data Protection Officer
JD Networks have designated a point of contact and data Protection officer;
Jamie Dutton email@example.com
A notice shall become effective on the date it is delivered to the address of the recipient Party shown above. A Party may notify the other of a change to its notice details. Local Supervisory Authority for the purposes of this contract is agreed to be the UK, Information Commissioners Office.
13.3 Data Subject Access Requests
JD Networks shall be responsible for responding to all Data Subject Requests in accordance with Article 12. GDPR (“data subject rights”) which may be received from Data Subjects to which the Personal Data relates. Processors hereby agrees to assist Controller with all applicable Data Subject Requests which may be received from the Data Subjects to which the Personal Data relates. If Processor receives a Data Subject Request from a Data Subject relating to the Personal Data processed on behalf of the Controller it shall immediately and without undue delay, forward it to the person nominated by Controller under clauses of this Contract.